Terms & Conditions

We advise you to carefully read the terms and conditions, so you fully understand the rights and obligations you have in relation to use our booking system and be our guest at balitrees.


We would like to make your experience of the use of our website as positive as possible. In the case that you do encounter any problems when using our service, please let us know. We are passionate about offering customer care. Please note that this support is never a legal obligation and that we do not take on more obligations than provided in these terms of use.


  1. These Terms of Use apply to the visitors use of the website, all legal acts of Balitrees Retreats and all of Balitrees Retreats (other) offers and agreements.

  2. The applicability of any general -, purchase -, delivery - and/or other conditions of the Organizer are excluded, unless set out differently by Balitrees Retreats expressly and in writing.

  3. Balitrees Retreats is entitled to amend or supplement these Terms and Conditions. The most up-to-date Terms and Conditions can always be found on the the Website. The amended or supplemented Terms and Conditions will be brought to the visitor's attention. By continuing its use of the website, the visitor accepts the amended Terms and Conditions. If the visitor does not agree to the amended Terms and Conditions, it can terminate the Agreement and its Account in accordance with Article 8.

  4. Additions to and/or deviations from these Terms and Conditions are only valid when confirmed in writing by Balitrees Retreats. The visitor  indemnifies Balitrees Retreats against any and all damage and costs arising from and/or related to the access to and/or the use of the website.

Experience Offers and Reservation

  1. Changes, due to weather conditions, unpredictable incidents, may occur so we ask for our guests understanding. Balitrees Retreats is not responsible for any inaccuracies and/or inconsistencies in the experience offers displayed.

  2. When making a reservation, the visitor is required to pay a deposit of 20%, which is a percentage of the total amount. For more information about reservation and cancellation, please read our cancellation policy further down.

Limitation of liability for internal content

The content of our website has been compiled with meticulous care and to the best of our knowledge. However, we cannot assume any liability for the up-to-dateness, completeness or accuracy of any of the pages.

Pursuant to section 7, para. 1 of the TMG (Telemediengesetz – Tele Media Act by German law), we as service providers are liable for our own content on these pages in accordance with general laws. However, pursuant to sections 8 to 10 of the TMG, we as service providers are not under obligation to monitor external information provided or stored on our website. Once we have become aware of a specific infringement of the law, we will immediately remove the content in question. Any liability concerning this matter can only be assumed from the point in time at which the infringement becomes known to us.

Limitation of liability for external links

Our website contains links to the websites of third parties („external links“). As the content of these websites is not under our control, we cannot assume any liability for such external content. In all cases, the provider of information of the linked websites is liable for the content and accuracy of the information provided. At the point in time when the links were placed, no infringements of the law were recognizable to us. As soon as an infringement of the law becomes known to us, we will immediately remove the link in question.

Our services may be linked to websites operated by third party companies, and may carry advertisements or offer content, functionality, games, newsletters, contests, sweepstakes, or applications developed and maintained by unaffiliated companies. We are not responsible for the privacy practices of unaffiliated companies, and once you leave the services or click an advertisement you should check the applicable privacy policy of the other service.


The content and works published on this website are governed by the copyright laws. Any duplication, processing, distribution or any form of utilization beyond the scope of copyright law shall require the prior written consent of the author or authors in question.

Data protection

A visit to our website can result in the storage on our server of information about the access (date, time, page accessed). This does not represent any analysis of personal data (e.g., name, address or e-mail address). If personal data are collected, this only occurs – to the extent possible – with the prior consent of the user of the website. Any forwarding of the data to third parties without the express consent of the user shall not take place.

We would like to expressly point out that the transmission of data via the Internet (e.g., by e-mail) can offer security vulnerabilities. It is therefore impossible to safeguard the data completely against access by third parties. We cannot assume any liability for damages arising as a result of such security vulnerabilities.

The use by third parties of all published contact details for the purpose of advertising is expressly excluded. We reserve the right to take legal steps in the case of the unsolicited sending of advertising information; e.g., by means of spam mail.


Cancellation policy

A reservation requires a deposit of 20% of the total price. The rest of the payment should be paid no later than on departure.

Your payment minus the paypal transaction fee is refundable if the booking is cancelled 2 days before the arrival date. Please understand that we can't bear all costs arising from cancellations.

Furthermore, if the cancellation takes place within 2 days prior your arrival, we will deduct half of the deposit fee (10%) and pay the rest back to you.